Support And Advice

A real person on the end of the phone.

Sometimes you or your client doesn’t need a service, you just need someone who knows the answer. Whether it’s a statutory pay calculation, a tax code question from a worried client, or a TUPE transfer landing on a partner’s desk, we’re here. No call queues, no ticket numbers, no jargon.

What’s included

  • Day to day payroll queries from your team or your clients
  • Statutory pay calculations (SSP, SMP, SPP, ShPP, SAP, neonatal pay)
  • Tax code and student loan queries
  • TUPE transfers, redundancies and settlement agreements
  • National Minimum Wage and holiday pay reviews
  • Off payroll working (IR35) sense checks
  • HMRC and Pensions Regulator correspondence

 

Who it’s for

Accountancy practices who’d like a payroll expert on speed dial, whether for a full white label service, the occasional second opinion, or to handle a tricky one off that’s landed in the firm.